Demand
Build visibility and offers around replacement, repair, cladding demand in the territories the team can serve.
Roof and Exterior
The customer needs visual confidence and clear options. Market education, estimates, financing, and proof should work as one story.
The operating objective
Create more of the right work without breaking response, capacity, quality, or margin.
One customer journey
Build visibility and offers around replacement, repair, cladding demand in the territories the team can serve.
Define the qualification, booking, estimate, options, and follow-up path for each major job type.
Make source, contact, schedule, owner, status, sold scope, and cash visible in the system of record.
Match the promise to capacity, field standards, quality control, and a complete customer closeout.
Give the team clear ownership, scorecards, meeting rhythms, and an escalation path that does not depend on the owner.
Measure the handoff
Downpour establishes what each stage means, where the record lives, and who owns it. Missing data remains unknown until the destination proves the outcome.
Reviewed with job mix, timing, source, capacity, and economics before it becomes a growth decision.
Reviewed with job mix, timing, source, capacity, and economics before it becomes a growth decision.
Reviewed with job mix, timing, source, capacity, and economics before it becomes a growth decision.
Reviewed with job mix, timing, source, capacity, and economics before it becomes a growth decision.
Adjacent playbooks
Roof and Exterior
Replacement, repair, storm, and restoration demand tied to estimate capacity.
Open playbookRoof and Exterior
Education-led demand for an unfamiliar service that extends roof life.
Open playbookRoof and Exterior
Installation, repair, drainage, and protection across seasonal service areas.
Open playbookStart with the real constraint