The operating model
Five engines. Fifty systems. One company.
Marketing is not a separate island. Demand has to meet a sales system, an administrative record, delivery capacity, and leadership that can improve the whole machine.
Demand
Earn attention from the right homeowner.
Position the business, choose the work, build local visibility, and connect every channel to an outcome.
- Service mix
- Ideal job profile
- Territory plan
- Local search
- Paid demand
- Offer testing
- Creative system
- Reputation
- Referral partners
- Attribution
Sales
Turn inquiry into profitable work.
Build a fast, consistent path from first contact to qualified estimate, clear options, follow-up, and sold-job handoff.
- Speed to lead
- Call handling
- Qualification
- Estimate booking
- Scope and pricing
- Options
- Financing
- Objection handling
- Follow-up
- Close-rate coaching
Administration
Give the company control and memory.
Create reliable records, schedules, cash visibility, role ownership, and an operating rhythm the team can follow.
- CRM ownership
- Scheduling
- Dispatch
- Billing
- Collections
- Budget cadence
- Document control
- Role scorecards
- Recruiting
- Weekly rhythm
Delivery
Produce the promise without chaos.
Match sold work to capacity, prepare every job, protect quality, recover problems, and close the loop with the customer.
- Capacity planning
- Job readiness
- Safety
- Inventory
- Vehicle care
- Field checklists
- Quality control
- Callback recovery
- Efficiency
- Job closeout
Leadership
Build a company that grows people.
Set direction, make values operational, develop managers, align incentives, and keep the whole business focused.
- Mission
- Values in action
- Org design
- Manager cadence
- Performance talks
- Compensation
- Leader development
- Feedback loops
- Continuity
- Quarterly priorities