Demand
Build visibility and offers around repairs, installations, maintenance demand in the territories the team can serve.
Interior and Specialty
Broad requests require good intake, minimum job values, service packaging, territory control, and scheduling discipline.
The operating objective
Create more of the right work without breaking response, capacity, quality, or margin.
One customer journey
Build visibility and offers around repairs, installations, maintenance demand in the territories the team can serve.
Define the qualification, booking, estimate, options, and follow-up path for each major job type.
Make source, contact, schedule, owner, status, sold scope, and cash visible in the system of record.
Match the promise to capacity, field standards, quality control, and a complete customer closeout.
Give the team clear ownership, scorecards, meeting rhythms, and an escalation path that does not depend on the owner.
Measure the handoff
Downpour establishes what each stage means, where the record lives, and who owns it. Missing data remains unknown until the destination proves the outcome.
Reviewed with job mix, timing, source, capacity, and economics before it becomes a growth decision.
Reviewed with job mix, timing, source, capacity, and economics before it becomes a growth decision.
Reviewed with job mix, timing, source, capacity, and economics before it becomes a growth decision.
Reviewed with job mix, timing, source, capacity, and economics before it becomes a growth decision.
Adjacent playbooks
Interior and Specialty
Recurring, deep-clean, move-in, and move-out customer growth.
Open playbookInterior and Specialty
Residential and commercial cleaning with strong repeat potential.
Open playbookInterior and Specialty
Installation, refinishing, replacement, and in-home consultation.
Open playbookStart with the real constraint